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Customer Services - Individual Life Insurance

Policyholder Service

Insurance Policyholder Service

Policy Alteration

Policy Benefits Service

Policy Reinstatement

Policy Alteration
Policyholder can request to have policy alteration, detail is as below;

Reducing sum assured
Changing mode of premium payment
Changing the policy beneficiary
Changing occupation class
Changing years of age
Changing name and surname
Changing contact address
Cancel riders
Adding riders

You can contact Policy Services Section at the headquarter office, branch offices or your life agent.

Reference Document >>

Policy Benefits Service

Policy Condition Refund, e.g. Survival Benefit and Maturity Benefit
Company will pay by cheque to the policyholder & or beneficiaries at the given contact address. Alternatively, policyholder can use the value for his/her insurance premium payment (if any).
Policy Loan
Inforce policy and there is cash value, policyholder can loan out money against the cash value (if any) of your policy.

Remarks : if your outstanding loan include interest is more than your cash value, your insurance policy will be automatically ceased.

Reference Document
Type of Document	Policy Condition Refund	Policy Loan
Policy Change Form
Power of Attorney Form

Policy Reinstatement
Policy reinstatement means insurance policy will be effective on the same beginning date of commencement by paying all the outstanding premium plus interest.

Reference Documents

Policy Reinstatement Form or Policy Reinstatement by Tele-Sales Form.
Authorization Form for Credit Card Deduction or voice file especially for tele-sales channel in case of policyholder changing his/her credit card number.

You can contact Policy Services Section at the headquarter office, branch offices or your life agent.

More information, please contact 02-685-3828 ext 530 or 532 and fax no. 02-612-9899

Generali Thailand