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Quick links Premium Payment Channel Claim Services Policyholder Service Download Form Hospital Network Online Enquiry	Customer Services - Individual Life Insurance Claim Services Claim is the amount that the company will pay to insured or beneficiary as per stated in the insurance policy. Types of Claim Contact for Claim Services How to submit Claim Documents Reference Claim Document Type of Claim Death Claim Accident Claim Health Claim Generali Health Care or Fax Claim Death Claim 1. Should notify to company within 14 days from date of death. 2. Reference Documents. Policy Claim Form Copy of Death Certificate and Postmortem Report Copy of Housing Register of insured and beneficiary(s) Copy of ID card of insured and beneficiary(s) Receipt of premium payment Doctor Recommendation in case of death Authorization Form for Medical Treatment Disclosure In case of death by accident or unusual cases, the required additional reference document(s) as below: Copy of Place Investigation Daily Report Copy of Autopsy Report Accident Claim 1. Should notify to the company within 30 days from date of accident or date of receiving medical treatment in hospital. 2. Reference Documents. Accident Claim Form Doctor Recommendation in case of accident Power of Attorney Form Copy of Place Investigation Daily Report (in case of road accident) Health Claim 1. Should notify the company within 10 days from date of receiving medical treatment in hospital. 2. Reference Documents. IPD Claim Form Doctor Remedy Report Power of Attorney Form Original Medical Receipt Original Medical Summary Report Copy of Place Investigation Daily Report (in case of road accident) Generali Health Care / Fax Claim Generali Health Care is a special service for Generali (Thailand) clients, who holding HS (Hospital & Surgical) rider, will receive medical treatment from Generali Hospital Network. Generali will cover medical treatment in the event of IPD (In-Patient department) based on your selected plan at any of Generali network hospitals. Fax Claim Service working hours: Mon – Fri at 8.30 - 17.00 hrs For more information, please contact Claim Services Section at Tel. 02-685-3828 ext 520 – 521 Fax. 02-639-3400
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