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All Business Individual Life Insurance Group Life Insurance GEB Network General Insurance GenThai Global Healthcare Plan FAQ Online Enquiry Frequently Asked Questions
If I require changing my profile in the insurance policy, or if my insurance ID card was lost, what can I do?Answer
If my insurance policy has lapsed and I still want to pay insurance premiums, what can I do?Answer
If I have a financial problem which affects the ability of paying premiums, what should I do?Answer
How can I pay premiums?Answer
What is Generali Health Care service?Answer
How can I join Generali Health Care service?Answer
If I need the IPD (In-patient Department) treatment in hospital now but I have life insurance with HS (Hospital & Surgical Riders) rider not yet over a 6 month period? What can I do?Answer
If I want to know more info and any questions, whom shall I specifically contact?Answer
ANSWER 1You can contact the Policy Services Section for your profile adjustment and/or issue your new insurance ID card.
ANSWER 2You can contact the Policy Services Section where our staff will calculate your arrears premium payment(s) and submit your insurance contract extension form for your new profile clarification.
ANSWER 3 You have the following options to alleviate this problem;
- Change the period for paying premiums from yearly to 6 monthly, 3 monthly, or monthly to lighten your payment burden.
- Loan against the value of cash (if any) from the policy, to pay premiums.
- Reduce your sum assured, or cancel some additional insurance riders to reduce your premium amount according to your payment affordability.
- Apply for Reduce Paid-Up or Extended Term Insurance<
ANSWER 4
- Direct payment to the head office of the company, branch offices or our insurance agents with your invoice by:
- Cash
- Check, Draft or Cashiers Check in the name of Generali Life Assurance (Thailand) Co., Ltd. (Account Payee Only) with your insurance contract number endorsement.
- Bangkok Bank Credit Card, All Visa Credit Cards and All Master Cards by complement of Authorization Form for Credit Card Deduction
- By Bill Payment with your invoice to:
- Cash or Check at any office/branch of Bank of Ayudhya, Siam Commercial Bank and TMB Bank Counter Service.
- Cash at any office/branch of Kasikorn Bank, Siam City Bank and Krung Thai Bank Counter Service.
- By Direct Debit through your savings account to Bank of Ayudhya, Siam Commercial Bank, Bangkok Bank, Krung Thai Bank and Kasikorn Bank
- Cash at any office/branch of a Post office through the Pay at Post service with the 3rd part of your invoice.
ANSWER 5 Generali Health Care is a special service for Generali clients who hold a HS (Hospital & Surgical) rider. Generali will cover medical treatment in the event of IPD (In-patient Department) based on your selected plan at any of Generali network hospital.
ANSWER 6
- You should consider buying the HS (Hospital & Surgical) rider to attached to your policy
- You can claim medical treatment from any of the Generali network hospital.
- Your policy and attached HS (Hospital & Surgical) rider should be effective at least 6 months from your commencement date or latest renewal date, excluding a case of accident, you can claim when the HS rider is effective.
- You should be admitted in hospital to the IPD (In-patient Department), and required to recuperate in hospital at least 6 hrs.
ANSWER 7 In this case, if you have HS rider (Hospital & Surgical Riders) with a stand down period of at least 30 days, you can claim health insurance from every hospital by your advanced payment and then, you should submit all medical documents to Generali e.g. medical certificates, original receipts for your reimbursement according to your selected plan for the HS ride.
ANSWER 8You can contact our Customer Services Section by phone number 02-612-9888 or fax no. 02-685-3620 or e-mail address: info@generali.co.th
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For more information, please contact Customer Care Centre Tel 0 2612 9888
Fax 0 2612 9899 Working Hours
08.30-17.00
Monday - Friday
FAX Claim Service Individual Life Insurance & PA Fax 0 2639 3400 Group Life Insurance Fax 0 2685 3622 General Insurance Fax 0 2685 3808 |
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